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Terms and Conditions

Welcome to the terms and conditions pages that apply to the use of the maggiescotttextiles.com website. They are pretty standard and designed to make your e-shopping experience as easy and secure as possible.

Did you know that by placing an order with us, you are agreeing to accept these terms and conditions along with any other guidelines posted on the maggiescotttextiles.com website? So Please read our terms and conditions carefully before placing your order.

Our terms and conditions may be modified from time to time, so we advise that you check this section of our Site regularly.

We reserve our right to deny you access to the Site should you break any of these terms and conditions and by the same token, if you do not agree with our terms and conditions or any changes to the terms and conditions, you should not use this website.

If you have any queries relating to our terms and conditions, please contact the Maggie Scott Textiles team before placing an order.


The following terms and conditions will apply between you and Maggie Scott Textiles, when you buy an item from maggiescotttextiles.co.uk. The terms do not affect your statutory rights.

  • Your contract for purchases made through Maggiescotttextiles.com and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
  • You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. We reserve the right to only accept orders from those over 18 years of age. If you do not qualify, please do not use this site.
  • You warrant that all details you provide to maggiescotttextiles.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • You agree that e-mail can be used as a long-distance means of communication.
  • Maggie Scott Textiles reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
    • you fail to make payment to us when due
    • you breach any of our terms and conditions
    • we suspect you have engaged, or are about to engage, or have any way of being involved in fraudulent or illegal activity on maggiescotttextiles.com
  • Maggie Scott Textiles also reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you; you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.


  • All orders are subject to acceptance and availability. Your order constitutes an offer to us to buy a Product. We will confirm such acceptance to you by sending an order confirmation.
  • Please note that we reserve our right to limit the quantity of items purchased. It is assumed that all good purchased are for personal use and not for resale; commercial orders will not be accepted unless by prior arrangement and with a ‘wholesale’ agreement with Maggie Scott.


  • We aim to dispatch most items within 21 days, however special orders or Commissions may take longer. Please remember we are a small business and everything is hand crafted, so we cannot guarantee that items will always be dispatched within 21 days, but in normal business this will be the case.
  • For UK and EU countries, Maggie Scott Textiles normally use Royal Mail Special Delivery or a courier. For deliveries to North America, Africa, Asia and the rest of the world, there is a choice of several services and we will always contact you to confirm postal fees before charging your credit/debit card.
  • Please be aware that the Products will be at your risk from the time of delivery.


  • If you order Products from our Site for delivery outside the UK, your products may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Unfortunately we have no control over these charges and cannot predict their amount. If in doubt please contact your local customs office for further information before placing your order.
  • Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


  • All prices shown on our site include VAT but will exclude delivery costs, which, will be added to the total amount due.
  • Prices are liable to change at any time, but changes will not affect orders retrospectively, we will always respect the price quoted on your Order Confirmation.
  • We will use our best efforts to ensure that the prices stated on our website are correct. However, there will always be a possibility that some of the Products listed on our website may be incorrectly priced.
  • We always aim to verify prices, as part of our order procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of the cancellation.
  • Please be aware that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss pricing, we are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation


  • Online payment for all Products must be by credit or debit card. We accept payment by all major credit and debit cards:
  • In the case of repeatable items or items in stock, your payment will be processed when the item is dispatched. If the item is a commission or special order, you may be charged prior to dispatch when materials are selected and assigned to your order.
  • Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges where these are payable.


  • As a consumer, you may cancel a Contract at any time within seven working days. This is called the ‘Cooling off Period’ and begins on the day after you receive the Product. In this case, you will receive a full refund of the price paid for the Product in accordance with our Refunds Policy.
  • To cancel a Contract, you must inform us in writing. You must also return the Product to us immediately, in the same condition in which you received them, and at your own cost and risk.
  • You have a legal obligation to take reasonable care of the Products while they are in your possession, If you fail to comply with this obligation, you may find that we will be unable to refund in full the cost of purchase and may also have a right of action against you for compensation. So to protect yourself as well as the product, we would always recommend using recorded or ‘special delivery’ service.


  • If you return a Product to us because you have cancelled the Contract between us within the seven day cooling off period, we will process the refund due to you as soon as possible and, in any case, within 28 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full (including delivery costs). However, please note that you will be responsible for the cost of returning the item to us.
  • If you return a Product to us for any other reason (for instance because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.
  • Products returned because of a defect will be refunded in full, including a refund of the delivery cost incurred by you in returning the item to us as well as the original charge paid by you for receipt of the product.
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • Please note that your right to return products does NOT apply to products made to your specification or by special order or commission unless they are faulty.
  • In the case of returning garments that have had minor alterations such as extra hem allowance, the refund will be at our discretion.


  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. maggiescotttextiles.com will never pass on your personal, credit or debit card details to any third party, and, for your security, we will always avoid asking for personal details via email.
  • If you receive an unsolicited email asking you for credit cards or any other personal details, the chances are it is a scam, for your own security do not respond to the request – but please contact us immediately.
  • Please be aware that, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


  • We have the right to revise and amend our terms and conditions from time to time. Reasons why we may make changes to our terms and conditions include, but are not limited to:
  • Reflecting changes in market conditions affecting our business.
    • Changes in technology.
    • Changes in payment methods.
    • Changes in relevant laws and regulatory requirements.
    • Changes in our system’s capabilities.
  • You will be subject to the terms and conditions and any policies which are in place when you place your order, unless any change to our terms and conditions or policies are required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
  • If we notify you of the change to our terms and conditions or any policies before we send you the Order Confirmation, we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receiving Products from us.


  • You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable).
  • Please remember that you will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.



  • Sometimes we may provide links to other websites for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources; we do not review or endorse, nor are we responsible or liable for:
    • The privacy practices of such websites.
    • The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services offered by such websites.
    • The use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


  • We will use our best endeavors to ensure that you are happy with our service. However, there are some things for which we have no liability.
  • We make every effort to ensure that the information on this Site is accurate and complete. However, even with our best efforts, we cannot promise that our Content is accurate and error-free or the server that makes it available are free of viruses or other harmful components. We recommend that all users of the Internet ensure they have up to date virus checking software installed.
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
  • A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular, without limitation, the following:
    • acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events
  • Our liability for losses you suffer as a result of us breaking our agreement is strictly limited to the purchase price of the Product you purchased and any losses, which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where you and we could contemplate them at the time your order is accepted by us.
  • To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
    • Any economic losses including, without limitation, loss of revenues, profits, contracts, business or anticipated saving; or
    • Any loss of goodwill or reputation; or
    • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
  • Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


  • Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
  • For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


  • All notices given by you to us must be given to Maggie Scott, Eaglehand Partnership, PO Box 50359 London W4 2UX
  • We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communication.
  • Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


  • The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  • We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


  • If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
  • A waiver by us of any default shall not constitute a waiver of any subsequent default.
  • No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the clause setting out Notices.


  • Our terms and conditions and any document expressly referred to in our terms and conditions represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
  • We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
  • Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.


  • Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the relevant United Kingdom law.
  • Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the relevant courts of United Kingdom.